FAQs

How do I place an order?

Online
You can buy online via our online shop. We will send an e-mail to confirm receipt of your order and to suggest a delivery slot or you can choose to collect.

By Phone
For those who would rather speak to someone please call 01566 779324 and Alison will take your order. You can pay over the phone agree a delivery time or a time to collect.

When will I get my delivery?
We will e-mail a delivery slot or confirm over the phone. We will try to deliver within three days but you can speed this up by opting to collect.
If I want to collect where do I come to?
Grumpies Kitchen is in Launceston just off the A30. The address is:

Grumpies Kitchen
Pipers Court
Pennygillam Way
Launceston
PL15 7PJ

Here is a map link »

Why do you call your products gluten friendly not gluten free?
There are no ingredients containing gluten in the “friendly” boxes but there is gluten in the kitchen so just to be on the safe side.
What's the shelf life of my products?
The products you receive will have been made the day before your delivery date and will have a 7 day chilled shelf life from delivery date but can also be frozen for up to 3 months.
How long should I heat the pies for?
15-20 minutes at 180°C.
Can the products be frozen?
Yes, they are all made fresh to order so can be frozen. Best to defrost the pies before heating as they can dry out.
What do people say about our boxes?

“We have missed the Sticky Chocolate Fudge Cake. We used to treat ourselves in our local garden centre so it’s wonderful to have it delivered to our home. Having a choice of selection box sizes means we can treat our family or even ask some friends around.”

“I try not to eat gluten but my husband does. We tried a gluten friendly box and he was just as impressed with the pies as I was. The Pear & Ginger Cake is a bit special. “

“We are not quite sure about the pubs yet so having the pies that we have eaten out in our own home is great.”